Petbarn pet insurance

Company make it impossible to make a claim so don’t waste your money on the policy. Demand all sorts of difficult to obtain documents to make a simple claim in the hope that you will give up on the claim.

We lodged a simple claim which took 1 month and 3 follow up calls to get resolved after I’ve paid premiums for 2 years without a single claim – I was repetitively told that the vet hadn’t sent through the details when they had. They use an international call centre who has no idea what they are talking about. My claim wasn’t paid as they split out the general visit with the specific biopsy and changed me double excess. I’m currently trying to cancel and have been on hold for 20 minutes. Awful awful customer service and don’t payout. Look elsewhere.

We signed up to Pet BArn Pet Insurance 12 months ago for our 2 dogs. We have now received the renewal and it is a staggering $750 per year extra. After calling them, I was advised that this was due to receiving 2 months free last year which is fine, however was advised that the policies have also been increased by 19% each. 19%???? and they tell me that ‘This increase is within the increase limits’. CPI is only 2.5% and rest assured, my income doesn’t increase anywhere near that amount.

I don’t know how people can afford to continue paying pet insurance if they are increasing their fees by almost 20% every year.

Stay away from these thieving mongrels as their prices seem fair and reasonable when you sign up, but look out for those nasty renewals.

So thank you Pet Barn insurance, you have just signed our pets death warrants because your policies are no longer affordable and our hip pockets are not lined with gold!!

DO NOT USE THIS COMPANY

I’ve had a policy for almost 2 years but have never been able to make a claim and they often ignore my contact. I started finally being able to process my first claim a month ago but they ask for additional documents which I reply to and they pretend they never receive and so the circle goes round and round. Tried calling the hotline but the system hangs up on me before I can reach a human. I’ve asked asked cancel the policy several times if they won’t help me me claims, but they won’t cancel the policy either. Next stop ombudsman I guess. Disgusting experience. Bunch of crooks.

Poor communication by customer service. I called to cancel the policy last November (2021) and they offered me a waiver for three months before cancelling and I accepted. They have charged me for the next consecutive three months after the waiver and when I called to inquire they said I was meant to call again and cancel again at the end of three months. Which I wasn’t told the first time. They refused to refund. When I tried to explain this all I got was “I understand but *repeat the same thing over and over*. Very disappointing.

Paid around $1600+ over the past few years to them, every time I make a claim it will be either declined because of some exclusion clause or the reimbursement is so marginal it becomes obsolete, all that for basic treatments when my cat is sick. Total of $2500 in expenses ($1600 in premiums & $900+ vet fees) with $220 reimbursement. What a joke.

Hi all randomly posting here to raise awareness. Attention to all considering signing up with Petbarn Insurance or investing in their top-tier cover, Petbarn’s Total cover, touted as the highest level of coverage with extensive accidental injury and illness cover. It’s imperative to be vigilant, as this coverage falls short of its promises. Despite the enticing description, the reality is far from satisfactory. The policy’s claim schedule, which they refer to, offers limited coverage with limited gap cover, leaving pet owners with significant out-of-pocket expenses.

A firsthand example: after being loyal customers and faithfully paying over $200 per month for the last four years, our dog required surgery after swallowing a skewer. Despite expecting comprehensive coverage, we were shocked when Petbarn Insurance covered only a fraction of the $12,000 hospital bill, leaving us responsible for the majority of the cost. It’s worth mentioning that the hospital staff were equally shocked. Initially, they covered only $1200. After countless hours on the phone, pleading for additional coverage to save our beloved pet, they begrudgingly offered a mere $2500, leaving us to cover nearly $10,000 ourselves. Beware of false promises and thoroughly review policies before making any commitments.

As a result, we have decided to promptly switch our pet insurance.

They’re running a scam here. I called twice about changing the level of cover and every time they told me that I need to call back because they somehow can’t change it at that particular time. Now I need to call back a third time between 2-3 weeks before my policy renews. The customer service rep just kept repeating the words renewal and told me that the renewal will take place next month so I need to call back. Absolute scammers. Was also on hold for 30mins.