Pet Insurance Australia (PIA)

We were shocked when we learned that Mia, our 6 year old labradoodle had cancer. Pet insurance Australia have been wonderful and very supportive. Mia has undergone extensive surgery to remove a tumour and infected lymph node and is now undergoing chemotherapy. We often question the need and value of insurance, but having comprehensive cover has allowed us to act quickly and we hope that we will have Mia for a longtime yet. Without the insurance, we would not have been able to afford her treatment. Our thanks to PIA!

My Labradoodle was diagnosed with Cushings disease recently after many vet visits, tests etc. These were quite expensive along with the medication she will be on for life. PIA have been extremely helpful in paying all of these expenses, via gap only. Can’t fault them at all.

My experience when making a claim as been very smooth sailing. My French bulldog has has several procedures this year and the coverage has been such a relief. I’m glad I have used Pet Insurance Australia the whole time my dogs were puppy’s.

Absolutely brilliant service. I have been with this company for a number of years, and did not need anything. When I suddenly needed to claim for chemotherapy, the process was so straightforward. The vet claimed directly and I was able to pay the remainder without having to upload anything, explain the conditions or treatment. This is exactly what you need when you have insurance. All the stress and bother taken away. Each treatment takes minutes to confirm. Highly recommend you use this company for your pets.

6 year old Border Collie has now had both knees done (18 months apart). Absolutely no issues with claim. Never even spoke to insurance (Pet Insurance Australia) Gap only payment managed directly by vet. This is exactly how insurance should work. Thank you. 6 stars

My dog needed surgery and was also another occasion she was unwell . My Vets put in the claims with Gap only and I was extremely impressed with the speed that these claims were dealt with. Pet Insurance Australia were amazing.

Doja Cat was diagnosed having swallowed a foreign object by the wonderful Drs at Sash. On the same day she was admitted to surgery. PIA came through and provided a quick estimate of cost cover making a stressful situation more manageable. Thank you PIA for helping me look after my two beautiful cats. I appreciate your prompt action and Doja Cat is recovering well.

I had to take my dog to the Vet very unexpectedly with a traumatic tooth fracture, my vet dealt directly with PIA. The claim was processed and paid within 24 hours and I did not have to worry about a thing, other than hoping my dog was going to be ok after surgery. A great experience and this is a worthwhile insurance policy!

We recently made a number of claims after our 3 year old groodle had an accident with a large 14cm stick that pierced her throat. Millie saw 3 different Vets during her treatment and our experience in claiming through our policy was efficient in cases. The Specialist Vet even progressed the claim before I picked her up after her surgery which really reduced our out of pocket costs in advance. Having purchased PET insurance when we adopted our puppy 3 years ago, we have considered dropping it from time to time however, we are so grateful we kept it after the costs for this recent accident and realisiing how quickly a healthy dog can become very sick. The process to claim was seamless and the financial assistance really needed. We will be keeping our policies ongoing and highly rcomend PIA.

Peace of mind having used the policy on several occasions, great knowing my pet is covered and takes the stress out of any trips to the vet. Never had any issues with claims. Highly recommended