Vets Choice pet insurance
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About Vets Choice Pet Insurance
Vets Choice insurance for pets was created in collaboration with the AVA and backed by a 25-year collaboration with Guild Insurance. The Australian Veterinary Association (AVA) is excited for Guild Insurance to be our long and valued partner and product provider for pet insurance. We are genuinely excited to offer Vets Choice to the pet insurance market, as we understand the important role that pet insurance can play in the life of a pet and a pet owner if something goes wrong. We look forward to our Pet Insurance venture, with the AVA continuing to work with Guild to ensure that Vets Choice is a high-class and competitively priced product developed for both pets and vets.
Contact info
- Vets Choice Locked Bag 32010 Collins Street East VIC 8003, Australia
- 1800 999 738
- [email protected]
- https://vetschoice.guildinsurance.com.au/
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Vets Choice Pet Insurance Reviews from Australian Pet Owners
They don't care about their customers
I made a claim in July. I am still waiting for their response until now. I sent two follow-up emails since then. No one cares about you and how you feels. Escape from this product. It is a scam!!!!
Barely cover you
Must be the only insurance that doesn’t cover kidney and heart issues , yet does not disclose this . Nothing in the exclusions list . Be very careful ! Typical vet written policy , they know where expense for illness come from . Lucky I found this out before my cat has any issues.
Rip off. Look elsewhere
Like every insurance company, you pay for years and then when needed they wriggle out of paying. Do not trust this company. They will not pay your pets medical needs when you need them most. Go elsewhere.
NO-ONES CHOICE LET ALONE VETS.
took 4 weeks to process a pre-approved claim – I’m now homeless notice that it’s really hard to find the claims page on their website – that’s because they to make it extremely difficult to even make a claim. it’s not a smooth process like everywhere else g you have to actually speak to someone – so you have no proof the convo even happened
Very dissatisfied and disappointed at such a ridiculous clause.
Due to separation the insurance needed to be changed into my ex partner’s name as he was going to be looking after the payments and the dog was staying with him. Dog was staying in the same house since brought home in 2023. Same Elite cover insurance policy since the same time, same dog. When the name on the policy was changed we were told there was a 21 day stand down period. Why? Dog hasn’t changed, his home hasn’t changed only the person whose name was on the policy has. Very dissatisfied and disappointed at such a ridiculous clause.
The reviews displayed on this page include reviews submitted directly to Furbaby as well as reviews collected from publicly available third-party review platforms. Each review is clearly labeled with its source. Third-party reviews are referenced for informational purposes only and are not owned by Furbaby. All third-party reviews remain the property of their original authors and the platforms on which they were posted. We have reproduced these reviews as they appear in the public domain to help pet owners make informed decisions about pet insurance providers.