Prime pet insurance

Recently, our little one, Willow, accidentally had some chocolate covered sultanas. With sultanas being extremely toxic to dogs. We rushed her to SASH and thankfully she is all back to normal. With regards to the Pet Insurance, Prime has been the best yet we’ve ever had. We’ve been with them about 2 years and both our dogs have been insured since they were about 3 Years old. One is now almost 9 and the other 8. With other companies, the hurdles and obstacles they put you through to pay a valid claim is ridiculous. Most pet insurers allow the Vet to claim in your behalf, and Prime does just that.

We didn’t need to fill out any forms on or anything. Yet one morning, 5 days after the claim was lodged there was a large deposit into my bank account. What? I couldn’t believe it took only 5 days to get reimbursed and that they didn’t require us to jump through every hurdle to get the claim paid. Which was our experience with previous insurers.

They have an online account management system which is easy to use and shows all needed info on each dog.

While they are a bit pricier compared to some others, you truly get what you pay for. Overall the ease of dealing with them (or not dealing with them at all) was unbelievable. They cover 85% of vet bills, with only a few submits on things like consults et cetera. Another bonus is after holding a continuous policy for 2 years they cover up to $2000 for dental procedures, which is great for ageing doggies. Now this may very depending on your cover and of course refer to your own specific Insurance Certificate and PDS.

But the coverage and peace of mind they provide is excellent. And the no fuss process of claiming was icing in the cake.

Wouldn’t hesitate to recommend Prime Pet Insurance. Granted most pet insurers are underwritten by Hollard, it seems Prime really have their game together.

recently I had cause to call Prime pet insurance and spoke to ‘Xia’. he was fantastic and is a credit to your company, he was polite, helpful, easy to understand and his overallskills were very impressive.

I have had 3 policies for my kitty cats with Prime for over 3 years now. They are on the sovereign cover. Due to the cost of living, I called Prime to see what my options were in regards to my pet insurance. When I explained our situation, the customer care team offered me some financial relief to help me get back on my feet instead of having to cancel my policy. I couldn’t recommend them enough. When times are tough I know that they would be willing to lend a hand where they can!

Excellent customer service from Katrina. I called to inquire about my premium increase since I was concerned about affordability and she was very knowledgeable and empathetic. Other insurance companies may have staff who are robotic and read off a script but Katrina knew her stuff, went out of her way to answer my many questions and showed she cared about my situation. A true professional. Overall too, Prime Pet has been responsive with their claims processing and service in the years I’ve been with them.