Prime pet insurance

I was with Prime and always had issues getting my med bill paid back. Always issues. Stay away from these guys, they are hopeless..they take your money then try to exclude things afterwards……walk away from prime pet insure

We have had our dog insured with Prime since eligible and have just received our policy renewal, premiums have increased 9% this year and 26% over the past 2 years. And this is without making a claim. Highway robbery!!

I have been trying to contact customer service for days. Every time I call I am asked to leave a message with a third party who advise Customer Service will call me back. Multiple messages left and no call back. BUT I have also been emailing for days as all I want to do is update my credit card. Despite the option being available on the website it does not work if you want to change from VISA to MASTERCARD or the other way. I asked over and over via email for someone to call but all I received were emails, each time from a different representative. Then within my email thread which I still have, an email was sent from Prime Pet Insurance and it was signed with the logo for REAL INSURANCE. Is this legal? Then I received an email today confirming that I wanted to cancel my policy, which is wrong. I wanted to change my credit card details and pay my account!

I have been trying to call customer service several times. The line goes to a third party receptionist all the time and they take your name and contact details for a return call back. What kind of customer line is this? No one has called me back yet. I need an application cancelled before the policy starts on 11/06 11:59pm as i no longer wish to go ahead with it.

I have been with Prime Pet Insurance for 9 Months and have made 1 claim for $143.68. I have paid $565.63 so far in premiums. I got a quote from another Insurance company that was $305.00 cheaper per year. I contacted Prime to cancel my insurance and was told as I had made a claim of $143.68 I would have to pay my premium until my due date, this will total another $208.39. Total being paid of $774.02. I have offered to pay the claim back to them so that I can cancel the policy and that has to be approved apparently. Very disappointed with this company and it’s policies.

I have paid $145 per month for 8 years – made one $1000 claim and now they have hiked up the premium to $176 per month! This is ridiculous – when your pet gets old they don’t want to insure them so they make it unaffordable. There is no legitimate reason other than this – they say it’s vet fees – this is crap- they just don’t want an old dog on their books. My dog is only ten. Don’t get stung like me. They punish you for being loyal.

Waste of money – I will not recommend this company or its policies to anyone. Save your money and use it to insure with companies who do assist with pet insurance.

Prime are a money hungry company who make it difficult to keep your pet insured. They jack up the prices ($40 a fortnight!) and are completely unwilling to negotiate. We’re now in a position where we will no longer be able to afford pet insurance, and prime would rather our pup go uninsured than keep the premium as is it, or consider a more reasonable increase. Don’t go with these guys – try someone else.