Medibank pet insurance

Horrible . They never pay you back . Just not worth it. I had it for two years I was just lazy to change it sooner

We have beed loyal clients for 13 years with our Pet Policy and Private medical. The price initially was acceptable for the Pet Insurance but the moment our dog turned 8yrs the increments of price hikes doubled…. in 4 years our instalment jumped from $120 to $275 … how could you ever justfy such steap price hikes every year….. now that we cannot get cover any other place because of our dogs age… they just make it unaffordable… my guess is they force you to leave as the Liability is to big… Thats what you get for loyalty!! They take your money gladly with no options to adjust… you cannot even chage your Excess amount. Thanks Medibank… we have cancelled all our policies with you and will never recommend you to any of our friends. Very disappointed. Our increase for 2025 is $75… ridiculous.

Truly horrific customer service when dealing with the death of my pet.

I emailed to cancel our pet insurance as it has continued to rise by $200 per year. They emailed back to offer a $200 discount if we continued with them, to the detriment of the other members in the fund no doubt. I ignored this email which it said to do if I still wanted to cancel. Today, they took the full amount from my bank account and now they are closed on weekends so I have to wait god knows how long for them to return my stolen $700! I have many words for them, that I can’t use in this forum. Grrrrr

This pet insurance has been incredibly frustrating. Nearly every claim gets denied due to “pre-existing conditions,” even when it’s a new episode of the same illness. They request all past clinical notes and use any past mention to avoid paying. Pets can have the same issue more than once, but they won’t cover it. Feels like they’re just looking for reasons not to pay. Not worth it.

I just went to put in a claim as my pet has just died. However I was surprised to hear that my insurance had been cancelled because my debit card failed. They said they sent me an email about the cancellation, however I never got that email and instead got an email simply about the payment failing. One email. It was in my updates folder and I missed it. There were no other attempts to contact me. In contrast, I insure my dog with RSPCA and so they contacted me via email, text and phone when the payment failed. I am now highly suspicious they wanted to cancel my insurance plan anyway as my cat was old and would probably cost me too much.

Do not use this pet insurance have been paying it for over 12 months now and my pet had to have unexpected surgery and it will not be covered thinking of taking it further