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HCF pet insurance

2.9
2.9 out of 5 stars (based on 14 reviews)

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About HCF Pet Insurance

As Australia’s largest not-for-profit health fund, we’re not like the others. When there’s no shareholders to answer to, we can focus on what matters. Putting the health and wellbeing of over 2 million members first. From humble beginnings in 1932, members have trusted us with their health and wellbeing and in return we’ve invested in their lives, providing quality cover and healthcare that’s right for them. We want to make a positive difference to the lives of our members, our people and our communities by making healthcare more affordable and accessible. As a not-for-profit fund, we’ve paid out more benefits than the industry average, for every dollar our members paid in premiums over the last 10 years*

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HCF Pet Insurance Reviews from Australian Pet Owners

Support when needed.

December 17, 2025

We have been insured with HCF Pet since 2013 and added another pup to the fam in 2015. Over this time we have had multiple claims for one dog and not so many for the other. They have paid 80% of almost all claims and the policy has been value for money. As the dogs get older, the fee increases are substantial but HCF have been generous in giving us a 3 month fee waiver which has saved us quite a considerable amount of money when things are tough. Have appreciated being able to give our pets the best care in conjunction with HCF and our vet.

Avatar for Kylie S
Kylie S

Good value, even better customer service

December 17, 2025

I recently joined with HCF pet insurance and can’t recommend them enough ! RV went above and beyond to help me and made me feel very happy. Good value, even better customer service ! Thanks RV

Avatar for Joey
Joey

Highly recommend!

December 17, 2025

Great Value and Peace of Mind The price is good, especially with the existing HCF member discount. The real standout is the 24/7 Vet on-call service. I had a scare yesterday and was connected to a vet in under two minutes. Knowing that support is included and so easily accessible is priceless. Highly recommend!

Avatar for Laura
Laura

I am very satisfied

December 17, 2025

I am very satisfied with the kind and professional service provided by ms Katrina today . She is very much customer oriented.

Avatar for Angela Bose
Angela Bose

Arvie is an excellent customer service representative.

December 17, 2025

Arvie is an excellent customer service representative. He patiently explained all relevant details without confusing me. I feel confident my pets are now on an excellent value for money policy. Thanks sir much!!

Avatar for Christie T.
Christie T.

Rome was extremely helpful.

December 17, 2025

Rome was extremely helpful and provided me with the answers to all my questions in a most friendly manner – he was a delight to deal with and a great ambassador for HCF Pet Insurance.

Avatar for Mike
Mike

The reviews displayed on this page include reviews submitted directly to Furbaby as well as reviews collected from publicly available third-party review platforms. Each review is clearly labeled with its source. Third-party reviews are referenced for informational purposes only and are not owned by Furbaby. All third-party reviews remain the property of their original authors and the platforms on which they were posted. We have reproduced these reviews as they appear in the public domain to help pet owners make informed decisions about pet insurance providers.

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