Guide Dogs pet insurance

I have had 2 of my dogs insured with them for over 3 years. one is an ex breeding dog from guide dogs and the other is a retired guide dog. When i ran into financial difficulty i reached out to them as they suggested and was told that I needed to over $800 up front or the policies would be cancelled. Guide Dog pet insurance was aware that my dogs are actually ex guide dogs ( the NFP that this fund is “supposed to be assisting” Despite appealing to them again they cancelled my policies for my 12 and 13 year old ex guide dogs!

Getting the insurance policy was very easy, getting a claim approved, very difficult. after they took payment, they want a vet history on a 12 week old puppy and won’t approve a claim without. there is better policies out there

I’ve been with guides dogs insurance for almost 7 years, I understand each year premiums need to increase but 36% in a year is just wrong. I have 3 policies with them and there is no loyalty what so ever. I have spoken to a representative of this insurer who tried to resolve my complaint, they advised that that rate is what it is and there is nothing they can do about it. They suggested lowering my plan in order to reduce my premiums, I challenge them around how this benefits me and my animals and they were unable to advise. Further when I advised that I would leave and go to another insurer they made false comments about my animals medical history stating that one of my animals had pre existing conditions including hip issues and arthritis, I should not my animals medical history does not state this. The person representing the insurer then said I wouldn’t be covered for cancer as my dog had cancer removed. Again I had to correct them and tell them that my dog has never had cancer. I feel this was a scare tactic and given their position of power it wasn’t fair or right.

I did advise them that I made a quote for my existing policies with them as if I was a new customer. I advised them that all the detailed matched my existing policies and to my surprise the premiums were 50% less than what I pay now. The representative agreed that this would be the case as the longer you have a policy with them the more riskier you are, they advised that new policy members are perceived as less risk and hence the difference in cost.

This matter is still unresolved, I will be cancelling all polices and making an official complaint to AFCA with all my evidence.

This is price gouging, unprofessional and inappropriate.

The price goes up 40% per year. They say that anything is a pre condition and you have to make a complaint to have reviewed. They have even created a diagnosis for my dog, when I asked to check the vet notes, they changed their mind. Look for another pet insurance.

If I could give zero stars I would- worst insurance ever

The cost has almost doubled! I haven’t had any claims in the last 12 months. Even worse it was just debited from my credit card. Last year they sent an email with a reminder and invoice. This year nothing. Originally 700 now 1221.

Incredibly poor pet insurance for the price. The price is ~30% higher than comparable plans from other providers, but doesn’t include any additional benefits or service. I’m quite disappointed in the offering.

Charge a disgusting amount for same coverage as other companies