Coles pet insurance
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About Coles Pet Insurance
Coles Pet Insurance is an Australian pet insurance product offered to help cat and dog owners manage the cost of unexpected veterinary bills. It provides cover for accidents, injuries and illnesses with options to claim up to 100 % of eligible vet costs, and includes benefits such as routine health check coverage and lifetime renewal if the policy continues without a break. Policies are designed to give owners peace of mind and financial support when their pets need veterinary care.
Contact info
- Coles PO Box 16042 Collins Street West VIC 8007, Australia
- 1300 333 738
- [email protected]
- https://www.coles.com.au/insurance/pet-insurance
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Coles Pet Insurance Reviews from Australian Pet Owners
Too long wait for payment
Pet insurance is not cheap and Coles was not the cheapest on the market. Our 1 year old cat became unwell and was throwing up for over a day. A $500 vet bill later, and I count myself lucky as I was able to foot the bill first before submitting a claim. I really feel for those who can’t as it is a highly stressful time when pets are unwell. I submitted the claim as soon as I came home. It seemed straightforward. Then I got an email to say they needed to look into it further if it was a pre-existing. I emailed back straightaway with no but feel free to call the vet and also another vet we attend too or talk to me. Nothing….
It’s been well over a week and no correspondence. Having a sick pet is stressful but then I have this sinking feeling they are trying to find a loophole. I got insurance to cover me for these accidents but I am not being assured and with impersonal emails I don’t feel reassured and starting to stress.
It did take over the timeframe for it to be resolved and I did get $200 back.
Will I continue on after my year is up with Coles pet insurance. No.
The reviews displayed on this page include reviews submitted directly to Furbaby as well as reviews collected from publicly available third-party review platforms. Each review is clearly labeled with its source. Third-party reviews are referenced for informational purposes only and are not owned by Furbaby. All third-party reviews remain the property of their original authors and the platforms on which they were posted. We have reproduced these reviews as they appear in the public domain to help pet owners make informed decisions about pet insurance providers.