Real pet insurance

Horrible first experience with a pet insurance company. detailing false information regarding a claim, advising a condition was pre existing when it clearly wasn’t, won’t respond to emails and now they will take 10-15 days to get back to be involving a review, ONLY, only after I pushed back many times, what an absolute joke. REAL will be paying my claim, I will be pushing with the ombudsman and further, so they better get back to me asap, will never go back.

I paid this company $90/month to insure my dog for about two years. During that time she had various minor incidents, as dogs do. They rejected all my claims but one very small claim for a eye ulcer. I realised that I am getting nothing from them at all. So I contacted them to try and cancel and they told me I am obligated to pay them till the end of the claim period. So because they gave me like $200 in a 2 year period (during which time I have paid them like $2000) I now have to pay them another $300 for the privilege of being allowed to cancel. I wonder how things like this can be legal.

Terrible communications between people I speak to, messed around so many times. If my dog was younger I’d change insurers but they started stuffing me around with claims 3 years ago when he was already getting too old to change. After being with them and paying a hefty premium for 7 years!

Policy is of next to no value. Discussions leading up to me taking out the policy with RPI were total nonsense! They’ve not covered what I needed & what I was supposed to be covered for and I pay well in excess of $100 per month for one pet. Pet insurance (with this provider anyway) is totally not worth it – total scam!

My dog is on multiple medications. The vet consult notes that discussed these medications is six pages long. On a number of occasions when I submit a pharmacy receipt for medications along with the vet consult notes I get contacted asking for evidence from my vet. It’s all there if the claim staff would only read the notes properly. It’s incredibly frustrating, delays payment and there is nowhere on the claiming website where I can write a note directing them to which page of the Vet notes discusses the medications.

So painful putting claims through. They constantly make mistakes and take months to rectify. Offshore call centre staff are useless. Will be taking my business elsewhere. Not worth the “cheaper” premium.

I received a message this morning that I had overspent my allowance on my now deceased dog and that her cremation expenses were denied. The good news was that when I renewed the insurance for this deceased dog I would be able to claim again. It would be really, really good if a human could cast an eye over claims rather than just leaving it to a computer.

Have had 2 dogs insured over 20 year period. Every interaction/ claim was a problem right up until the very end. They constantly got the policies mixed up despite having the correct policy details resulting in unsuccessful claims. It always took multiple calls to resolve. I will not be insuring my next pet with real , nor would I recommend them to anyone.

Very happy with promptness of refund no issues or extra paperwork. Very easy to claim on line

Have had pet insurance with Real for years now and despite premium increases they have always paid the 85% of our claims and there have been quite a few for us unfortunately. Very easy process and has helped enormously given the vet bills.