Prime pet insurance

I was with Prime and always had issues getting my med bill paid back. Always issues. Stay away from these guys, they are hopeless..they take your money then try to exclude things afterwards……walk away from prime pet insure

We have had our dog insured with Prime since eligible and have just received our policy renewal, premiums have increased 9% this year and 26% over the past 2 years. And this is without making a claim. Highway robbery!!

Recently, our little one, Willow, accidentally had some chocolate covered sultanas. With sultanas being extremely toxic to dogs. We rushed her to SASH and thankfully she is all back to normal. With regards to the Pet Insurance, Prime has been the best yet we’ve ever had. We’ve been with them about 2 years and both our dogs have been insured since they were about 3 Years old. One is now almost 9 and the other 8. With other companies, the hurdles and obstacles they put you through to pay a valid claim is ridiculous. Most pet insurers allow the Vet to claim in your behalf, and Prime does just that.

We didn’t need to fill out any forms on or anything. Yet one morning, 5 days after the claim was lodged there was a large deposit into my bank account. What? I couldn’t believe it took only 5 days to get reimbursed and that they didn’t require us to jump through every hurdle to get the claim paid. Which was our experience with previous insurers.

They have an online account management system which is easy to use and shows all needed info on each dog.

While they are a bit pricier compared to some others, you truly get what you pay for. Overall the ease of dealing with them (or not dealing with them at all) was unbelievable. They cover 85% of vet bills, with only a few submits on things like consults et cetera. Another bonus is after holding a continuous policy for 2 years they cover up to $2000 for dental procedures, which is great for ageing doggies. Now this may very depending on your cover and of course refer to your own specific Insurance Certificate and PDS.

But the coverage and peace of mind they provide is excellent. And the no fuss process of claiming was icing in the cake.

Wouldn’t hesitate to recommend Prime Pet Insurance. Granted most pet insurers are underwritten by Hollard, it seems Prime really have their game together.

Hello Prime, I have been trying for a long time to get in contact with you. I have tried a handful of times to change my bank details on the portal and they will not register. I also need to change my address which the portal will also not let me do. Over many weeks I have been attempting this. I have called multiple times and can not get through, I speak with only someone in reception who takes my details and says I will get a call back. My insurance is incredibly overdue and I AM TRYING TO PAY IT! I understand due to the virus call centres are going crazy right now but I need you to contact me I am trying to give you my money.

I have been trying to contact customer service for days. Every time I call I am asked to leave a message with a third party who advise Customer Service will call me back. Multiple messages left and no call back. BUT I have also been emailing for days as all I want to do is update my credit card. Despite the option being available on the website it does not work if you want to change from VISA to MASTERCARD or the other way. I asked over and over via email for someone to call but all I received were emails, each time from a different representative. Then within my email thread which I still have, an email was sent from Prime Pet Insurance and it was signed with the logo for REAL INSURANCE. Is this legal? Then I received an email today confirming that I wanted to cancel my policy, which is wrong. I wanted to change my credit card details and pay my account!

I have been trying to call customer service several times. The line goes to a third party receptionist all the time and they take your name and contact details for a return call back. What kind of customer line is this? No one has called me back yet. I need an application cancelled before the policy starts on 11/06 11:59pm as i no longer wish to go ahead with it.

The policy can seem a bit expensive, I have 2 dogs so do get a discount on one but I still feel the price could be a bit better. In saying that I wouldn’t choose an alternate insurer unless offer a better price for the same product. My claims are paid in good time and The only thing I think any pet insurance should consider is general health cover like vaccines and dental cleans

I have been with Prime Pet Insurance for 9 Months and have made 1 claim for $143.68. I have paid $565.63 so far in premiums. I got a quote from another Insurance company that was $305.00 cheaper per year. I contacted Prime to cancel my insurance and was told as I had made a claim of $143.68 I would have to pay my premium until my due date, this will total another $208.39. Total being paid of $774.02. I have offered to pay the claim back to them so that I can cancel the policy and that has to be approved apparently. Very disappointed with this company and it’s policies.

I have paid $145 per month for 8 years – made one $1000 claim and now they have hiked up the premium to $176 per month! This is ridiculous – when your pet gets old they don’t want to insure them so they make it unaffordable. There is no legitimate reason other than this – they say it’s vet fees – this is crap- they just don’t want an old dog on their books. My dog is only ten. Don’t get stung like me. They punish you for being loyal.

recently I had cause to call Prime pet insurance and spoke to ‘Xia’. he was fantastic and is a credit to your company, he was polite, helpful, easy to understand and his overallskills were very impressive.