Guide Dogs pet insurance

I have had 2 of my dogs insured with them for over 3 years. one is an ex breeding dog from guide dogs and the other is a retired guide dog. When i ran into financial difficulty i reached out to them as they suggested and was told that I needed to over $800 up front or the policies would be cancelled. Guide Dog pet insurance was aware that my dogs are actually ex guide dogs ( the NFP that this fund is “supposed to be assisting” Despite appealing to them again they cancelled my policies for my 12 and 13 year old ex guide dogs!

Getting the insurance policy was very easy, getting a claim approved, very difficult. after they took payment, they want a vet history on a 12 week old puppy and won’t approve a claim without. there is better policies out there

Be aware. Cancelled policy with months notice, confirmed by email that 28th would be last day and no funds will be withdrawn after that. Found that on the 29th another $92 was withdrawn. Poor showing from a brand that we should trust.

I’ve been with guides dogs insurance for almost 7 years, I understand each year premiums need to increase but 36% in a year is just wrong. I have 3 policies with them and there is no loyalty what so ever. I have spoken to a representative of this insurer who tried to resolve my complaint, they advised that that rate is what it is and there is nothing they can do about it. They suggested lowering my plan in order to reduce my premiums, I challenge them around how this benefits me and my animals and they were unable to advise. Further when I advised that I would leave and go to another insurer they made false comments about my animals medical history stating that one of my animals had pre existing conditions including hip issues and arthritis, I should not my animals medical history does not state this. The person representing the insurer then said I wouldn’t be covered for cancer as my dog had cancer removed. Again I had to correct them and tell them that my dog has never had cancer. I feel this was a scare tactic and given their position of power it wasn’t fair or right.

I did advise them that I made a quote for my existing policies with them as if I was a new customer. I advised them that all the detailed matched my existing policies and to my surprise the premiums were 50% less than what I pay now. The representative agreed that this would be the case as the longer you have a policy with them the more riskier you are, they advised that new policy members are perceived as less risk and hence the difference in cost.

This matter is still unresolved, I will be cancelling all polices and making an official complaint to AFCA with all my evidence.

This is price gouging, unprofessional and inappropriate.

I must thank all Guide Dogs for their caring in todays day and age it is truly very hard to find people that understand not only the dogs but also their owners . We have been with Guide Dogs from day 1 of being to our dogs parents in 2018 and have had only help and caring never one regret or disappoint. A very special thank you to Nathan he was a pleasure to speak to in my hour of need so THANK YOU.

Guide Dogs pet insurance, called me back, provided excellent customer service and I recommend them for great pet cover. I spoke with Sheila. she was helpful, knowledgeable resolved my question and was very pleasant. Thank you.

The price goes up 40% per year. They say that anything is a pre condition and you have to make a complaint to have reviewed. They have even created a diagnosis for my dog, when I asked to check the vet notes, they changed their mind. Look for another pet insurance.

Francis assisted me in cancelling my policy and, as a reward for loyalty, I received 3 months free insurance for my two dogs from Guide Dogs.

If I could give zero stars I would- worst insurance ever

I’ve had pet insurance with other insurers. Look no further, this is the one. Great communication, excellent customer service, no fuss and prompt claims.