RACQ pet insurance

Charged twice for excess for separate procedures on our claim despite the procedures being conducted at the same time and listed in the same invoice for claim. Immediately cancelled our policy because of this ridiculous stipulation.

After 7 years we had our first claim on Maxwell’s pet insurance. We were sceptical give the reviews but in only a few days all was sorted and the claim paid. Great service. Highly impressed

I have found this policy to be of great value. I took it out when I got my pup, Ruby Tuesday, at 6 weeks of age, so I have had it for 10 years. During this time, she has been attacked, while on the lead, by large dogs, off the lead, 3 times, and as she is a small dog, she came off second best each time. RSPCA Pet Insurance has resolved each claim very quickly, and I was surprised at how well covered I was. Thank you for your amazing help, RACQ.

I have had pet insurance with RACQ for 3 years. I have made only 1 claim ever which was in September 2023. And on it they only paid out $175. So over the years I have paid nearly $3000 for insurance. Immediately after that 1st claim my policy renewal became due and was hit with a 30% increase in premiums. Can’t change because of the age of my dog. Completely held to ransom otherwise I would change insurers just as I did with 2 cars I had with Racq and they hiked premiums when even no claims had been made.

Happily RIP OFF long-standing clients!! I have kelpie x 7.5yo with no pre-existing conditions – RAC have increasingly disappointed across the board with insurance premiums skyrocketing unjustifiably over the past few years but this year they’ve outdone themselves. Don’t bother trying to get a honest answer out of them about why either .. I’ll save you the 1HR wait time – apparently it’s all about the algorithms and no human at RAC has a clue what that actually means or can provide any advice (aka customer service) outside of that. A job for AI in future perhaps? Save your time and money and look elsewhere!

I have had different pet insurers for my extra large dog. While other insurers find all sort of excuses to refuse my claims, RACQ actually found one case when I forgot to submit a visit and asked me to resubmit. The online claim was fast and easy, and I usually have a response within a week. So far they have not rejected my claims. Highly recommended, one of the best insurers I have dealt with.

So after being insured for 2 years, and currently paying $75 a month for my dog, I just got my renewal…. for $124 a month. That is obscene!!! A nearly 70% price rise. That’s the last the RAC will see of me.

I have summitted a few receipts for both my dogs and been well informed all the way with the payments etc. I have received a very fair payment from RACQ to cover these bills.

Policy up by 40% this year, no claims last year. Same applied to our car and house insurance plus excess went up massively. Keep well away from this company.

My insurance went firstly from $55 to $136 a month !!!! And now up again year later to $189 without any claims !!! What a rip off