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Pet Barn Pet Insurance

Petbarn Pet Insurance offers a variety of insurance policies designed to provide essential and comprehensive coverage for your pets. Whether you need basic protection for accidents and injuries or extensive coverage that includes behavioural therapy and dental illness, Petbarn has options to suit different needs and budgets. Their flexible policies and high reimbursement rates ensure that pet owners can find a plan that fits their financial and healthcare requirements for their furry companions.

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3.525

Furbaby Expert’s Score

Details of the company

Name

Petbarn Pet Insurance

Address

Locked Bag 9021, Castle Hill NSW 1765

Phone number

1300 618 412

Accidental injury

Yes

Routine care

Optional (for Core Plus and Total Cover)

Lifetime cover

Yes (assuming based on standard offerings)

Reimbursement rate

Up to 100%

Cooling off period

Not specified

Excess options

No Excess

Emergency boarding

Not specified

Consultations, vet visits

Included (assuming based on standard offerings)

What's good about Petbarn Pet Insurance

Petbarn provides flexible coverage options that cater to various needs and budgets. With up to 100% reimbursement on eligible vet bills and no excess fees, Petbarn’s policies offer strong financial protection. The introduction of per condition limits helps keep premiums affordable while still providing substantial coverage for essential treatments. Additionally, the inclusion of optional extras like behavioural therapy and dental illness in higher-tier plans adds significant value for pet owners seeking comprehensive care for their pets.

  • Coverage for cats
  • Coverage for dogs

Why should we choose Petbarn Pet Insurance?

Petbarn Pet Insurance believes that one of the struggles of pet owners is finding the right pet insurance. An in Australia, 9 out of 10 pets are not insured. So, Petbarn Pet Insurance goes to the rescue.

Pros

  • High reimbursement rates (up to 100%)
  • No excess fees
  • Flexible policy options (Core, Core Plus, Total)
  • Optional extras such as behavioural therapy and dental
  • No overall annual policy limit for Core and Core Plus

Cons

  • Per condition limits may restrict coverage in some cases
  • 65% coverage for pets over 8 years old
  • Limited information on waiting periods and other details
  • Pre-existing conditions may have restrictions
  • Not all optional extras available on all plans

Location

Provider

Rating

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1.9

90 reviews

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2.5

17 reviews

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NA

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NA

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Petbarn Pet Insurance Reviews on Other Locations

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Pet Barn Pet Insurance Reviews

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Pet Insurance Policies Offered by Petbarn Pet Insurance

The insurance quotes and policies listed are subject to change. For the most accurate and up-to-date information, please refer directly to the provider’s website.

Policy

Coverage

Annual limit

Benefit percentage

Excess

Optional extra benefit?

Core Cover

Accidental Injury & Basic Illness; $500 per condition limit

No overall limit

Up to 90% (65% for pets over 8)

No Excess

N/A

Core Plus Cover

Accidental Injury & Basic Illness + Cruciate ligament conditions; $1,000 per condition limit

No overall limit

Up to 90% (65% for pets over 8)

No Excess

Cruciate ligament conditions

Total Cover

Accidental Injury & Illness; behavioural therapy, dental illness, prescription diets; up to policy schedule limits

No overall limit

Up to 100% (65% for pets over 8)

No Excess

Behavioural therapy, dental illness, prescription diets

Annual Premiums

For Dogs
Breed
1 year old
5 year old
Cavoodle

$52.68

$59.65

Labrador

$74.85

$80.95

Staffordshire Bull Terrier

$59.97

$63.60

For Cats
Breed
1 year old
5 year old
Domestic Shorthair Cat

$52.40

$59.37

British Shorthair

$62.68

$71.94

What pet parents say about Petbarn Pet Insurance

Elaine S Pet Barn were excellent. I’ve insured all 3 dogs with them since birth and when my dog had a life threatening injury they gave pre-approval at the time he was admitted to hospital which allowed me to make an informed decision at the time. As it turned out they paid more than my entitlements under my policy but they honoured it anyway. When dealing with a very sick animal it was very comforting to know they honoured their promise and there was no additional cost to me - this is a high integrity company. Highly recommend.
Source: Product Review
Jo C. They are scammers beware – They’re running a scam here. I called twice about changing the level of cover and every time they told me that I need to call back because they somehow can’t change it at that particular time. Now I need to call back a third time between 2-3 weeks before my policy renews. The customer service rep just kept repeating the words renewal and told me that the renewal will take place next month so I need to call back. Absolute scammers. Was also on hold for 30mins.
Source: Product Review
Syed Z. Petbarn Insurance – Hi all randomly posting here to raise awareness. Attention to all considering signing up with Petbarn Insurance or investing in their top-tier cover, Petbarn’s Total cover, touted as the highest level of coverage with extensive accidental injury and illness cover. It's imperative to be vigilant, as this coverage falls short of its promises. Despite the enticing description, the reality is far from satisfactory. The policy's claim schedule, which they refer to, offers limited coverage with limited gap cover, leaving pet owners with significant out-of-pocket expenses.
Source: Product Review
Tim K. Not worth the premium – Paid around $1600+ over the past few years to them, every time I make a claim it will be either declined because of some exclusion clause or the reimbursement is so marginal it becomes obsolete, all that for basic treatments when my cat is sick. Total of $2500 in expenses ($1600 in premiums & $900+ vet fees) with $220 reimbursement. What a joke.
Source: Product Review
Mary Petbarn was good until they raised their premiums by more than 23%! – I've been with Petbarn since 2018, since then my premium has increased significantly despite making very little claims. This year alone they want to increase my premium by a staggering $200+, making it a 23% increase. I understand that my pet is one year older and inflation will affect the price, but inflation is nowhere near 23%! Unfortunately because of this I have decided to cancel my policy as it makes more sense to set aside money and cover any vet bills myself as they are usually less than $200, rather than paying for pet insurance AND excess on top!
Source: Product Review
Randhi Poor communication and poor customer care – Poor communication by customer service. I called to cancel the policy last November (2021) and they offered me a waiver for three months before cancelling and I accepted. They have charged me for the next consecutive three months after the waiver and when I called to inquire they said I was meant to call again and cancel again at the end of three months. Which I wasn't told the first time. They refused to refund. When I tried to explain this all I got was "I understand but *repeat the same thing over and over*. Very disappointing.
Source: Product Review

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    FAQs about Petbarn Pet Insurance

    Still have a few things you’d like to clear up about Pet Barn pet insurance? We’re here to help!

    Petbarn Insurance Portal accessible from any device

    Injury: Typically no waiting period for specified accidental injuries (assumed based on standard industry practices)

    Illness: Typically 30 days for illness cover (assumed based on standard industry practices)

    Specified Conditions: Not specified

    Network: Any licensed vet in Australia

    Accessibility: Direct payment to vets is available, reducing out-of-pocket expenses (assumed based on standard industry practices)

    Online Chat

    Phone Support: Available Monday to Friday 8am to 8pm AEST (assumed based on standard offerings)

    Optional coverage for behavioural therapy, dental illness, and prescription diets with Total Cover plans.

    Promotional offers and discounts mentioned may vary and are subject to change. For the most current promotions, please visit the provider's website directly.

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