Privacy Policy
Introduction and Our Commitment
Furbaby Insurance (“Furbaby”, “we”, “us”, or “our”) is committed to protecting the privacy of all individuals who use our website. This Privacy Policy explains how we collect, use, disclose, store, and otherwise handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Policy applies to all personal information collected through our website (https://furbabyinsurance.com.au/), including its comparison tools, review pages, and any other features or services we offer now or in the future.
By using our website, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree, please discontinue use of the website.
What Personal Information We Collect
We may collect the following types of personal information, depending on how you interact with our website:
Information you provide directly
Your name and email address if you contact us, submit a review, or sign up to receive communications from us.
The content of any review, feedback, or enquiry you submit.
Any other information you voluntarily provide when communicating with us.
Information collected automatically
Usage data: Pages visited, time spent on each page, links clicked, referring URLs, and navigation paths.
Device and technical data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
Location data: General geographic location inferred from your IP address (not precise GPS location).
Cookies and tracking data: See Section 7 (Cookies) for full details.
Information from third parties
Advertising-related data provided by our advertising partner, Okushon, in connection with ads served on our website.
Publicly available review data reproduced from third-party review platforms for display on our provider review pages.
How We Use Your Personal Information
We use the personal information we collect for the following purposes:
Providing our service
Operating, maintaining, and improving the Furbaby comparison platform and its features.
Communication
Responding to your enquiries, feedback, or review submissions.
Analytics
Understanding how visitors use our website in order to improve user experience and content quality.
Advertising
Enabling our advertising partner (Okushon) to serve relevant ads based on browsing behaviour, general location, and content context.
Legal compliance
Meeting our obligations under applicable laws and regulations.
Security
Detecting and preventing fraudulent, unauthorised, or illegal activity.
We will not use your personal information for purposes that are unrelated to those listed above without your consent, unless required or authorised by law.
Disclosure of Personal Information
Furbaby does not sell your personal information. We may share your personal information in the following circumstances:
Service providers and partners
We disclose information to third-party service providers who assist us in operating our website and services. These include:
- Okushon – our third-party advertising platform, which may collect and use data in connection with delivering ads on our website. Okushon’s data practices are governed by its own privacy policy.
- Analytics providers (such as Google Analytics) – to help us understand website usage patterns.
- Hosting and infrastructure providers – to host and operate the Furbaby website.
All third-party service providers are required to handle personal information in a manner consistent with applicable privacy laws
Legal requirements
We may disclose your personal information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Furbaby, its users, or the public.
Business transfers
If Furbaby is involved in a merger, acquisition, or sale of all or a portion of its business or assets, personal information may be transferred as part of that transaction, subject to the receiving party’s commitment to protect personal information in a manner consistent with this Policy.
Overseas Disclosure
Some of our third-party service providers, including analytics and advertising platforms, may store or process personal information outside Australia. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient handles personal information in accordance with the Australian Privacy Principles. By using our website, you consent to the possible transfer of your information overseas in these circumstances.
Third-Party Advertising (Okushon)
Advertisements on Furbaby are served by Okushon, a third-party advertising platform. Okushon and its advertising partners may use cookies, web beacons, and similar tracking technologies to collect data about your browsing activity across websites in order to serve relevant advertisements.
This data collection by Okushon is governed by Okushon’s own privacy policy and terms, which we encourage you to review. Furbaby is not responsible for Okushon’s data practices. You may have the ability to opt out of interest-based advertising through your browser settings or through industry opt-out tools such as the Your Online Choices platform.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyse site usage, and support our advertising activities. A cookie is a small text file placed on your device by a website.
Types of cookies we use
Essential cookies: Required for the website to function properly. These cannot be disabled without affecting core functionality.
Analytics cookies: Help us understand how visitors interact with our website (e.g. Google Analytics). Data is collected in aggregate and anonymised where possible.
Advertising cookies: Set by Okushon and its advertising network partners to serve relevant advertisements and measure ad performance.
Preference cookies: Remember your settings and preferences for future visits.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. For more information on managing cookies, visit www.allaboutcookies.org.
Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include technical measures such as encrypted connections (HTTPS) and access controls.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it in a secure manner.
Your Rights and Choices
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:
Access: You may request access to the personal information we hold about you.
Correction: If you believe personal information we hold is inaccurate, incomplete, or outdated, you may request that we correct it.
Complaints: You may lodge a complaint if you believe we have breached your privacy rights.
Withdrawal of consent: Where processing is based on consent, you may withdraw your consent at any time, though this will not affect processing that has already occurred.
Opt-out of marketing: If you have subscribed to communications from us, you may unsubscribe at any time using the link provided in those communications or by contacting us directly.
To exercise any of these rights, please contact us using the details in Section 13. We will respond to your request within a reasonable time (generally within 30 days). We may need to verify your identity before processing your request.
Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Policy periodically.
For material changes, we may provide additional notice on our website. Your continued use of Furbaby following any changes constitutes your acceptance of the revised Policy.
Contact Us and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
Phone Number
+61-2-4003-7083
Address
1 Tudor Street Newcastle West, New South Wales, 2302