Furbaby Insurance

Coles Pet Insurance

Coles Pet Insurance offers a range of pet insurance policies designed to provide protection and peace of mind for pet owners. Whether you’re looking for basic accident coverage or comprehensive plans that include illness and routine care, Coles Pet Insurance has options to suit various needs and budgets. With high benefit limits and coverage for a wide range of conditions, Coles ensures your pets get the care they need.

3.25

Furbaby Expert’s Score

Details of the company

Name

Coles Pet Insurance

Address

N/A

Phone number

1300 333 738

Accidental injury

Yes

Routine care

Optional (depending on the plan)

Lifetime cover

Yes

Reimbursement rate

Up to 100%

Cooling off period

21 days

Excess options

$200

Emergency boarding

Yes

Consultations, vet visits

Included

What's good about Coles Pet Insurance

Coles Pet Insurance offers three tiers of coverage—Basic, Comprehensive, and Premium—allowing pet owners to select the plan that best meets their needs. With up to 100% back on eligible vet bills and coverage for a broad range of illnesses, Coles provides extensive protection. The inclusion of cured pre-existing conditions and optional extras like routine care and dental make these policies particularly appealing.

Why should we choose Coles Pet Insurance

Coles Pet Insurance believes that one of the struggles of pet owners is finding the right pet insurance. An in Australia, 9 out of 10 pets are not insured. So, Coles Pet Insurance goes to the rescue.

Pros

Cons

Location

Provider

Rating

Details

NA

0 reviews

NA

0 reviews

2.6

23 reviews

2.8

6 reviews

NA

0 reviews

NA

0 reviews

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Pet Insurance Policies Offered by Coles Pet Insurance

The insurance quotes and policies listed are subject to change. For the most accurate and up-to-date information, please refer directly to the provider’s website.

Policy

Coverage

Annual limit

Benefit percentage

Excess

Optional extra benefit?

Basic

Accidental Injury & Limited Illness

$10,000

Up to 100%

$200

N/A

Comprehensive

Accidental Injury & Limited Illness

$12,000

Up to 100%

$200

Routine Care Lite, Routine Care Plus

Premium

Accidental Injury & Limited Illness

$15,000

Up to 100%

$200

Routine Care Lite, Routine Care Plus, Dental

Annual Premiums

For Dogs
Breed
1 year old
5 year old
Cavoodle

$30.29

$38.11

Labrador

$49.38

$61.22

Staffordshire Bull Terrier

$42.52

$53.39

For Cats
Breed
1 year old
5 year old
Domestic Shorthair Cat

$25.37

$28 .44

British Shorthair

$25.37

$28 .44

What pet parents say about Coles Pet Insurance

gabby They denied our pet insurance claim because our dog had Gastro from eating something bad from bin and they deemed this inconclusive based on the Vet notes and it couldn’t be considered an accidental injury because the Vet had written Gastro as the main illness. Even tried to phone over the weekend to find out what we were covered for. The weekend staff can’t access your file- so not sure exactly what they are being paid for. Rang on Monday and the lady lady me to believe if the vet had written her got into the bin- this would be covered as an accident. However, they will not cover it even though it was clear the dog had ingested something to cause it… we complained and they still would not cover it. Will be looking to change as what’s the point in paying the money each month.
Source: Product Review
kym17 Fantastic. The Cole’s pet insurance team are absolutely incredible. Helpful, friendly and kind. My cat Dee Dee was incredibly sick and Natalie and the rest of the team were efficient and were very caring. Dee Dee’s vets bills are paid quickly and without any hassles. I’d recommend Cole’s Pet Insurance to anyone.
Source: Product Review
Kavi N They won’t cover an emergency visit even though the vet deemed it’s necessary. What’s the point of having an insurance if it’s not covering an unforeseen situation? Not worth a single cent.
Source: Product Review
boomer Unable to cancel. We called them and asked to cancel. They told us the cancellation team were all in a meeting and someone would call us back. What a load of carp that is. So I jump onto their online portal to cancel. What do you know? All of a sudden we can't log in and get the error message in the attached photo. So we are completely unable to cancel and the payment is meant to come out tomorrow. This is straight out dishonesty and bordering on theft.
Source: Product Review
Ellen F. A typical example of corporate greed – Never had a claim since 2022 but increased premium from $88.84 to $115.51.
Source: Product Review

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    FAQs about Coles Pet Insurance

    Still have a few things you’d like to clear up about Coles pet insurance? We’re here to help!

    Coles Insurance Portal from any device

    Injury: No waiting period for specified accidental injuries

    Illness: 30 days for illness cover

    Specified Conditions: 6 months for cruciate ligament condition

    Network: Any licensed vet in Australia

    Accessibility: Direct payment to vets is available, reducing out-of-pocket expenses

    Online Chat

    Phone Support: Available Monday to Friday 8am to 8pm AEST

    Optional coverage for routine care, dental, and more

    Promotional offers and discounts mentioned may vary and are subject to change. For the most current promotions, please visit the provider's website directly.

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