Furbaby Insurance

Petinsurance.com.au

Petinsurance.com.au offers a range of flexible insurance policies to protect pets from accidental injuries and illnesses. With coverage of up to 80% of eligible vet bills and annual benefit limits as high as $30,000 for the Platinum plan, Petinsurance.com.au provides comprehensive protection for pets. The plans include emergency boarding, tick paralysis treatment, and even hip joint surgery coverage. Routine care and dental illness coverage are available as optional extras or included in certain plans, making it a versatile option for pet owners seeking robust health insurance for their pets.

3.55

Furbaby Expert’s Score

Details of the company

Name

Petinsurance.com.au

Address

Locked Bag 9021, Castle Hill, NSW 1765

Phone number

1300 855 663

Accidental injury

Yes

Routine care

Optional as a non-insurance benefit for all plans

Lifetime cover

Yes

Reimbursement rate

Up to 80% (varies by plan)

Cooling off period

Not specified

Excess options

$0, $250, or $500

Emergency boarding

Yes

Consultations, vet visits

Included

What's good about Petinsurance.com.au

Petinsurance.com.au stands out for its high annual benefit limits, which go up to $30,000 for the Platinum plan. It also offers flexibility with excess options, allowing pet owners to select from $0, $250, or $500, depending on their budget. The inclusion of emergency boarding, tick paralysis treatment, and coverage for significant health issues like hip joint surgery ensures that pets receive the care they need. Routine care benefits can be added as an optional extra, providing further value for pet owners looking for comprehensive coverage.

Why should we choose Petinsurance.com.au?

Petinsurance.com.au believes that one of the struggles of pet owners is finding the right pet insurance. An in Australia, 9 out of 10 pets are not insured. So, Petinsurance.com.au goes to the rescue.

Pros

Cons

Location

Provider

Rating

Details

0

0 reviews

4.8

107 reviews

4.1

60 reviews

0

0 reviews

NA

0 reviews

NA

0 reviews

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Pet Insurance Policies Offered by Petinsurance.com.au

The insurance quotes and policies listed are subject to change. For the most accurate and up-to-date information, please refer directly to the provider’s website.

Policy

Coverage

Annual limit

Benefit percentage

Excess

Optional extra benefit?

Silver

Covers specified accidental injuries and a limited set of illnesses (e.g., tick paralysis, GDV, IVDD)

$20,000

80%

$0, $250, $500

Routine care (optional), dental illness (optional)

Gold

Covers specified accidental injuries and illnesses (e.g., tick paralysis, GDV, IVDD)

$20,000

80%

$0, $250, $500

Routine care (optional), dental illness (optional)

Platinum

Comprehensive cover for accidental injuries and illnesses (includes dental illness and hip surgery)

$30,000

80%

$0, $250, $500

Routine care (optional), dental illness (optional)

Annual Premiums

For Dogs
Breed
1 year old
5 year old
Cavoodle

$62.09

$95.24

Labrador

$90.19

$132.15

Staffordshire Bull Terrier

$79.56

$115.28

For Cats
Breed
1 year old
5 year old
Domestic Shorthair Cat

$44.15

$48.67

British Shorthair

$54.82

$59.74

What pet parents say about Petinsurance.com.au pet insurance

Mac15 My dog’s policy premium was increased by 25.36% this year with no meaningful explanation tied to my actual policy. I was given a long, generic justification about “vet cost inflation,” “age/breed data,” and “risk factors,” but nothing specific to my claim-light history or any change in cover. When I escalated through IDR, the “resolution” was a two-month premium waiver — appreciated, but it doesn’t fix the underlying issue of transparency or fairness. I also struggled to get written confirmation that premiums wouldn’t be deducted and that cover would remain active while the complaint was under review. For a brand administered by PetSure and issued by Hollard, I expected clearer communication and a policy-specific explanation, not boilerplate. I’ll happily stay if I get an evidence-based breakdown for this rise and a proper review of the renewal price. Otherwise, I’ll be moving my pet cover.
Source: Product Review
matthew I have had the insurance for about 3 years, tried to claim a simple checkup due to some issues my dog was having unexpectedly, sent in invoice and a clear discription of why, when the vet etc. then was emailed days later requesting vet notes and so on, they have the number etc, I'm not doing there job for them, the invoice alone said everything what went on. So long story short after 3 years of paying monthly premiums which aren't that cheap mind you, they lost a customer over a $100 invoice. You are definately better off just sticking $100 a month away as a just in case find instead of jumping through there hoops, in saying that even though I'm not happy with the service they were the better pet insurance around, so it really does not say a lot lol.
Source: Product Review
J.M Just got an assessment back from these scammers. They asked all sorts of follow-up questions (Vets notes, then full history of every visit to the Vet for the entire life of my dog) looking for ways to get out of paying a basic claim. Eventually they broke the claim up into 3 separate claims so that the excess meant there was no payout.
Source: Product Review
Maria B. Seamless claim for my senior dog – My 11 yr old dog has been with PIA for almost 7 yrs. I’ve made claims on my dog’s bladder stone removal, 2d echo, xray, arthiritis injection etc and never had an issue with the claims.
Source: Product Review
Kristy Fantastic! Highly recommend pet insurance.com – Amazing! Unfortunately we had to make a claim which was easily submitted and the refund came through promptly. The vet chat has been a fantastic avenue to avoid vet visits when possible. I will always have pet insurance in the future.
Source: Product Review

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    FAQs about Petinsurance.com.au Pet Insurance

    Still have a few things you’d like to clear up about Petinsurance.com.au pet insurance? We’re here to help!

    Petinsurance.com.au Portal accessible from any device

    Injury: Not specified

    Illness: 21 days

    Specified Conditions: 6 months for cruciate ligament conditions

    Network: Any licensed vet in Australia

    Accessibility: Direct payment to vets is available, reducing out-of-pocket expenses (assumed based on standard industry practices)

    Online Chat

    Phone Support: Available Monday to Friday 8am to 8pm AEST (assumed based on standard offerings)

    Routine care can be added as an optional extra for all plans

    Dental illness treatment included in Platinum, optional in Silver and Gold

    Promotional offers and discounts mentioned may vary and are subject to change. For the most current promotions, please visit the provider's website directly.

    Most policies have an annual payout limit, but there is no limit on how many times you can claim for a condition. It's important to read the policy documents carefully and understand the exclusions and limitations of the policy.

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