Furbaby Insurance Reviews and Info

Fetch Pet Insurance

Fetch Pet Insurance is a newer Australian offer designed to provide simplified yet comprehensive cover for dogs and cats, including accidents, illnesses, dental, physio and behavioural treatment. Annual benefit limits go up to $30,000.

It is built around a mobile-first experience (via the Fetch app) and features direct-to-vet payment options and 24/7 vet support.

3.625

Furbaby Expert’s Score

Details of the company

Name

Fetch Pet Insurance

Address

Not specified

Phone number

NA

Accidental injury

Yes

Routine care

Not covered

Lifetime cover

Yes

Reimbursement rate

80% / 90% / 100%

Cooling off period

14 Days

Excess options

Annual excess - $200 / $500

Emergency boarding

Yes (up to 2 weeks)

Consultations, vet visits

Included

What We Like About Fetch Pet Insurance

Fetch Pet Insurance stands out for offering higher cover limits (up to about $30,000) and flexible reimbursement rates (up to 100%) depending on the plan you choose.
The absence of sub-limits on many key conditions (such as tick or snake treatment, joint issues and dental/physio) is a strong benefit.

Direct-to-vet payments (when your vet is set up) and an in-app claim process make the experience more streamlined.
However, as with any newer provider, you’ll want to check how the service performs over time, especially for major claims.

Why should we choose Fetch Pet Insurance?

Pros

Cons

Location

Provider

Rating

Details

4.2

6 reviews

5

25 reviews

4.9

149 reviews

0

0 reviews

0

0 reviews

0

0 reviews

Fetch Pet Insurance Reviews on Other Locations

These ratings are updated Monthly!

Fetch Pet Insurance Reviews

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Pet Insurance Policies Offered by Fetch Pet Insurance

The insurance quotes and policies listed are subject to change. For the most accurate and up-to-date information, please refer directly to the provider’s website.

Policy

Coverage

Annual limit

Benefit percentage

Excess

Optional extra benefit?

Fetch Insurance Plan

Vet costs for injury, illnesses, dental, medication, emergency boarding, behavioural cover

$30,000 per year

80% / 90% / 100%

$200 / $500

Course of Behavioural cover, Physio included

Annual Premiums

For Dogs
Breed
1 year old
5 year old
Cavoodle
$55.82
$79.54
Labrador
$126.44
$214.25
Staffordshire Bull Terrier
$97.48
$113.85
For Cats
Breed
1 year old
5 year old
Domestic Shorthair Cat
$38.03
$49.24
British Shorthair
$65.34
$103.56

What pet parents say about Fetch Pet Insurance

webmst007 They started out really well last year - 2024. We got our new Saint Bernard boy on board and about 8 months after his first insurance payments without incident he got an access behind his right eye. We got expert treatment and the condition was thankfully dealt with but left him with a cherry eye and made his eye droopy. Again, we got expert treatment involving a procedure on both eyes. Excellent outcome. Fetch paid 90% for all these bills. Then the trouble started. We insured our new second Saint Bernard puppy on the same plan. After about 6 months we had ear issues with both of them and they simply would not cover anything for either of them. Then we tried to get her eyes sorted out with the same issue as our boy - no chance - they would they cover her procedure. Everything from then on was "a pre-existing condition" and therefore not covered....
Source: Product Review
Sarah M. Tiffany got Kennel Cough. Fetch were there for support. Phoned 24/7 hotline for advice first. My bills were paid very fast. Tiffany is slowly getting better. Highly recommend this pet insurance company.
Source: Product Review
Cyril C. Be careful, it’s a scam !! Don’t use them … they make you pay for many many months (over a year) then do a pre existing condition report and remove most covers even most is nonsense! Stay away from them.
Source: Product Review
Ma R. Go with someone else – Pathetic... Finds a way to decline every claim No customer service phone number, only messages.
Source: Product Review
Andresia Bothma Slow claim responses – Very slow response, claim responses should take 24hours but takes more than a week for every claim. Not happy with service.
Source: Product Review
Tom A. Don’t be fooled – Don’t be fooled by the self described “cute” app presentation, using bright colours and emojis to make it seem like they are your friendly next door pet insurance… My personal opinion and experience is that of a cynical and unethical insurance company that will manipulate and squirm out of any claim it possibly can. It is my personal opinion and experience that they do everything they can to Delay, then Deny and then even Defend rejected claims as a business model. Shameful. They even tried to silence my review, emailing constantly and fighting to have my review taken down, and failing that, to have it censored. Again, appearing to attempt to squirm out of taking responsibility.
Source: Product Review

Submit a review for Fetch Pet Insurance

    Your Rating (out of 5 star)

    FAQs about Fetch Pet Insurance

    Still have a few things you’d like to clear up about pet insurance? We’re here to help!

    Via Fetch mobile app

    Injury: 48 Hours

    Illness: 30 Days

    Specified Conditions: 90 days

    Network: Any licensed vet in Australia

    Accessibility: Fetch Fast Claims via App

    Chat via phone app (specific operating hours) or email

    Coverage for dental injuries and illnesses, behavioural therapy, and complementary therapies like acupuncture.

    Multi-pet discount available. 

    Promotional offers and discounts mentioned may vary and are subject to change. For the most current promotions, please visit the provider's website directly.

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