Furbaby Insurance Reviews and Info

Stella Pet Insurance

Stella Pet Insurance, part of Stella Insurance, a group well-known for creating insurance products tailored to women, offers flexible coverage for dogs and cats. It focuses on essential health services like injury, illness, emergency boarding, and overseas vet care. Policyholders can customise plans with add-ons for dental illness, behavioural conditions, and specialised therapies. Stella provides up to 90% reimbursement with annual limits around $20,000, plus a 24/7 pet health hotline for ongoing support.

Stella pet insurance provider - compare pet insurance with furbaby

3.55

Furbaby Expert’s Score

Details of the company

Name

Stella Pet Insurance

Address

Not specified

Phone number

1300 633 811

Accidental injury

Yes

Routine care

Not covered

Lifetime cover

Yes

Reimbursement rate

Up to 90%

Cooling off period

30 Days

Excess options

$0 / $100 / $200 - annual excess

Emergency boarding

Yes

Consultations, vet visits

Included

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What's good about Stella Pet Insurance

Stella is designed for pet owners who want comprehensive, tailored coverage for both accidents and a wide range of illnesses. The option to add specialised extras for dental and behavioural treatments sets it apart from many competitors. Emergency boarding and overseas vet care coverage add valuable protection for unexpected scenarios. The 24/7 pet health hotline ensures owners have immediate access to veterinary advice anytime. Stella’s flexible annual limits, benefit percentages, and excess options make it easy to find a plan that fits different budgets and pets’ needs.

Why should we choose Stella Pet Insurance?

Pros

Cons

Location

Provider

Rating

Details

Stella pet insurance provider logo - Furbaby compare pet insurance

4.7

614 reviews

Stella pet insurance provider logo - Furbaby compare pet insurance

2.4

47 reviews

Stella pet insurance provider logo - Furbaby compare pet insurance

NA

0 reviews

Stella pet insurance provider logo - Furbaby compare pet insurance

NA

0 reviews

Stella pet insurance provider logo - Furbaby compare pet insurance

NA

0 reviews

Stella pet insurance provider logo - Furbaby compare pet insurance

NA

0 reviews

Stella Pet Insurance Reviews on Other Locations

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Stella Pet Insurance Reviews

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Pet Insurance Policies Offered by Stella

The insurance quotes and policies listed are subject to change. For the most accurate and up-to-date information, please refer directly to the provider’s website.

Policy

Coverage

Annual limit

Benefit percentage

Excess

Optional Extra Benefits?

Stella Pet Insurance

Vet costs for unexpected injuries and illnesses, essential euthanasia, overseas vet costs (New Zealand or Norfolk Island), Emergency Pet Boarding

$7,500 / $12,500 / $20,000

70% / 80% / 90%

 Annual excess – $200 / $100 / $0

Dental Illness, Behavioural Conditions and Specialised Therapies

Annual Premiums

For Dogs
Breed
1 year old
5 year old
Cavoodle

$55.82

$79.54

Labrador

$126.44

$176.51

Staffordshire Bull Terrier

$80.80

$113.85

For Cats
Breed
1 year old
5 year old
Domestic Shorthair Cat

$52.55

$66.22

British Shorthair

$66.08

$83.64

What pet parents say about Stella pet insurance

Tara Jones Told me to sort out my renewal myself on the internet. Terrible customer service.
Source: Trustpilot
Jessica Mitchell I never received any email or text informing me that the policy I’ve had since 2022 wouldn’t be renewed due to the change in underwriters this June. I had no idea I was uninsured, and today, after my first accident ever, I found out I'm not covered. I’m honestly in shock.
Source: Trustpilot
Dominique I was researching insurance for my business and tried contacting this organisation five times, made two appointments that weren't met, and spoke to an online assistant twice (Angela), only to be told that there is only one person I can talk to about this, 'as I well know.' The customer service here is so poor and rude. So disappointing because it seems like a great organisation.
Source: Trustpilot
Ollie 2020 What a disappointment! I thought this group was different & their very clever marketing to women is nothing but a farce. They are owned by QBE insurance, thereby experiencing long call wait times (up to 3 hours) and they have done nothing about a claim which was lodged in November 2022! Stay away! They are hopeless.
Source: Trustpilot
Anon Apparently my address in a metropolitan suburb is not covered, so I can't even be provided a quote. Illogical and disappointing.
Source: Trustpilot

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    FAQs about Stella Pet Insurance

    Still have a few things you’d like to clear up about Stella pet insurance? We’re here to help!

    1. Injury: 1 Day
    2. Illness: 14 Days
    3. Specified Conditions: 6 Months
    4. Optional Dental Illness: 14 Days - pets under 1 year old or 6 months - pets 1 year old or over
    5. Optional Behavioural Conditions - 6 months

    Stella Insurance Portal accessible from any device or vet can lodge on your behalf

    1. Network: Any licensed vet in Australia, New Zealand, or Norfolk Island
    2. Accessibility: Direct payment to vets is available, reducing out-of-pocket expenses (assumed based on standard industry practices)
    1. Online Chat
    2. Phone Support
    3. Message via website

    Optional coverage for dental illness, behavioural conditions, and specialised therapies.

    N/A

    Promotional offers and discounts mentioned may vary and are subject to change. For the most current promotions, please visit the provider's website directly.

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